“What the heck do I do with this???”

That was the patient’s reaction when she received this mysterious missive from John Hopkins Hospital. It was sent with no cover letter or other explanation.

Who thought this would be useful communication?!

Have you received mail from health care organization — doctor, hospital, health plan — that made no sense to you?

Did you speak up or push back? If not, why not?

Well, we think her response was right on point!

Here’s what she received:

And here’s a great letter template she came up with that can be used to respond to this type of miscommunication: