New Directions for PVI

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A message from PVI Executive Director Pat Mastors

A patient's success depends on a shared mental model - Qatar presentation, September 2018
A patient’s success depends on a shared mental model with providers – workshop for Qatar Patient Safety Week, September 2018

PVI has learned a great deal from the patients’ stories submitted to us over the last five years. Though we have recently closed down formal operations, we are pleased to continue sharing these stories as a public resource here on this website. In the next phase of my work, I’m honored to carry forward the bottom-line message from these stories: if providers want us patients to have “good” experiences, we’ve got to feel the respect, empathy and compassion of those caring for us.

It was in 2013 that I began working with Diane Stollenwerk, then a VP at the National Quality Forum, to create what would become the Patients’ View Institute, a platform to bring together and amplify the voices of patients so we could have more impact on the quality of care we receive. Since 2014 we’ve been privileged to read, watch, listen to and learn from 1250 patients’ stories, told in our own words, at our own pace, about what matters most to us. We’ve showcased the most moving on a national stage during annual Patients’ View Impact Awards ceremonies. We’ve shared your appeals for safety, empowerment, empathy, respect, affordability and accountability with audiences of medical and professional organizations, educators, employers, researchers, policy makers, innovators and business leaders.

I’m encouraged today by disruptors – companies bringing a more consumer-focused process to the patient experience. Within this change lies opportunity to help create win-wins for patients and medical professionals. We can only hope legacy organizations feel galvanized to rise to the challenge as well.

Thank you for letting PVI be a small part of our collective health care journey. Going forward, feel free to reach out to me here. Meantime, wishing you many blessings in the year ahead.

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