New Directions for PVI

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A message from PVI Executive Director Pat Mastors

A patient's success depends on a shared mental model - Qatar presentation, September 2018
A patient’s success depends on a shared mental model with providers – workshop for Qatar Patient Safety Week, September 2018

As 2018 draws to an end, PVI is closing down operations. We’re pleased to have been able to elevate patient stories, and I’ll continue to share them, and the critical message they contain, in the next phase of my work. (Feel free to do the same!) Meantime I can’t thank enough the colleagues, friends and organizations who’ve inspired me, and continue to make the world a better place.

It was in 2013 that I began working with Diane Stollenwerk, then a VP at the National Quality Forum, to create what would become the Patients’ View Institute, a platform to bring together and amplify the voices of patients so we could have more impact on the quality of care we receive. In the last five years we’ve been privileged to read, watch, listen to and learn from 1250 patients’ stories, told in our own words, at our own pace, about what matters most to us. We’ve showcased the most moving on a national stage during annual Patients’ View Impact Awards ceremonies. In the U.S. and abroad, we’ve shared your appeals for safety, empowerment, empathy, respect, affordability and accountability with audiences of medical and professional organizations, educators, employers, researchers, policy makers, innovators and business leaders.

Not surprisingly, my work was inspired by a medical crisis within my own family. Much of that work, including running PVI, has been a labor of love – made possible because good people have given generously of their time and talent. Words cannot adequately express my deep gratitude for these gifts, and for friendships and relationships that have enriched my life.

Why then, move on? Even as funding challenges loomed large this past year, major family events increasingly got me shifting my priorities. I realize how much I want to be present to enjoy them. That said, my work will continue, infused by the message that comes through loud and clear within our stories: we deeply want respect, empathy and compassion.

I’m encouraged today by disruptors – companies bringing a more consumer-focused process to the patient experience. Within this change lies opportunity to help create win-wins for patients and medical professionals, who should rightly feel the utmost joy and reward in their work. At the risk of stating the obvious, we really need each other!

Thank you for letting PVI be a small part of this journey. Wishing you many blessings this holiday season and in the year ahead.

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